Forethought's SupportGPT™ is a generative AI platform designed to automate and enhance customer support processes, offering a range of key features and advantages, including:
• Solve: Efficiently automates answers to common questions across any channel, saving time and resources, and reducing the workload on the support team.
• Triage: Enriches cases with sentiment analysis and intent recognition, prioritizing and routing cases based on their urgency to ensure they are handled promptly.
• Assist: Empowers agents with relevant knowledge and suggested responses using generative AI, enhancing the overall quality of support provided and improving customer satisfaction.
• Discover: Offers real-time tracking of case resolution, measures the ROI, identifies gaps in customer support service, and tracks the overall performance of the platform.
Use Cases for Forethought's SupportGPT™:
• E-commerce: Streamline customer service for online retailers, ensuring prompt and efficient customer service across all sales channels, which enhances the overall customer experience.
• SaaS: Improve support processes for software service providers, making it easy for customers to obtain prompt and accurate support, thereby improving loyalty and customer retention.
• FinTech: Improve customer experience in the financial technology sector, assuring prompt and accurate response to customer queries and requests, making them feel valued and understood.
Overall, Forethought's generative AI platform offers an efficient and cost-effective customer support solution across a wide range of industries, enhancing the overall efficiency and effectiveness of customer support services by automating repetitive, time-consuming tasks and allowing agents to focus on more complex issues.
